Exchange Policy

• We offer only exchanges and do not accept returns or refund requests.

• Exchanges must be initiated within 48 hours of delivery. To request an exchange, please contact us at life@rawnrare.com.

• Exchanges are applicable only in cases of manufacturing defects. To process an exchange, you must provide an unedited opening video of the package that clearly shows the invoice, unboxing process, and defect.

• No returns, refunds, or exchanges will be accepted under any other circumstances.

Mandatory Conditions for Exchange

To be eligible for an exchange, the product(s) must meet the following conditions:

• The product has not been worn, cleaned, or tampered with.

• The brand tags, original packaging, and accompanying accessories must be intact and not altered, damaged, or discarded.

• The product has not been altered unless proven as a vendor defect.

• The exchange is being requested under the same order number and matches our records.

• The product must be free from foul odour, perfume, stains, dents, scratches, tears, or any damage.

• If purchased as a set, the entire set must be exchanged.

• The product must be in unused, undamaged, unwashed, and saleable condition.

• Our team must be satisfied that the product has not been rendered defective or unusable.

Exchange Process & Charges

• To maintain hygiene standards, all exchanged products will go through a quality check. Our team reserves the right to approve or decline the exchange based on this assessment.

• An exchange fee of ₹250 will be charged.

• If the product is not returned in its original packaging, an additional fee of ₹150 will be applied.

• We reserve the right to reject an exchange request if: 

1. The product has been used.

2. The product is damaged.

Processing Time

• Once we receive the returned item and it passes our quality check, the exchange will be processed within 2 business days.

• Exchange can be done only once per order and is limited to size replacements of the same product.